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(+373) 79-207-287
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Any Questions (FAQ)

  • Everything you need to know about orders, prices, delivery, payment, warranty and choosing technology at NANOTEH.MD!

  • Do you sell original products?

  • Yes. We sell only new, original products officially imported into the Republic of Moldova. The necessary documents, certificates and official manufacturer’s warranty are provided with the products.

  • Have you been on the market for a long time?

  • Yes. NANOTEH has been operating since March 6, 2007. Over the years, we have gained extensive experience in selling computer equipment, components and electronics, and we continue to develop together with technology.

  • How can I get the best price?

  • Register on NANOTEH and sign in to your account before placing an order. Registered users have access to special product prices. The price may differ from the price available to unregistered customers.
  • Place subsequent orders through your account — the system will automatically display the price available to you.
  • Once your account reaches a turnover of 50,000 MDL, dealer status will be activated with individual cooperation terms.

  • Is the price on the website final?

  • The price shown on the website is current at the time you view it, but the final price is confirmed by our manager when the order is confirmed.
  • Prices and product availability may change depending on supply and exchange rates.
  • If you have found the right product, it is best to place an order so that our manager can confirm the current price and availability.

  • Do you offer Trade In?

  • No. NANOTEH does not buy used equipment and does not accept previously used equipment as a trade-in toward a new product.

  • How can I check the actual availability of a product?

  • Availability on the website is updated several times a day.
  • The “in stock” status means that the product is available from us or from one of our suppliers. Before an order is handed over, our manager additionally checks the availability and condition of the product.
  • Once your order is confirmed, you will know exactly what is available, when you can receive it and how much it will cost.

  • Can't find the product you need?

  • Ask our chat assistant AiNa — she will help you find the right product or suggest alternatives.
  • If the product you need is not in our catalog or you have a special request, contact our sales department. We will check availability and the possibility of supplying or specially ordering the model you need.
  • AiNa — for quick searches. A manager — for an individual solution.

  • Can I order a product that is not listed on the website?

  • Yes. If a product is marked as “pre-order”, you can order it directly through the website.
  • If the model you need is not in our catalog, send us a request. We will check the delivery time and the possibility of supplying or specially importing it.

  • What is a product code?

  • A product code is the unique number assigned to an item in the NANOTEH catalog. It is shown on the product page next to the main information.
  • If you call or write to us about a specific product, provide its code — this will help us find the exact model faster.

  • Do you have all products on display in your showroom?

  • No. NANOTEH operates primarily as an online store and sells new and sealed products.
  • We do not sell used or refurbished equipment, so most of our assortment is stored in warehouses rather than displayed in a showroom.

  • Do you offer delivery?

  • Yes. We deliver throughout Chișinău, the suburbs and all of Moldova.
  • Chisinev and suburbs: delivery within 24 hours — 50 MDL for orders up to 1,000 MDL. Orders over 1,000 MDL — free delivery.
  • Throughout Moldova: delivery within 1–2 business days — 100 MDL for orders up to 10,000 MDL. Orders over 10,000 MDL — free delivery.
  • The exact delivery time depends on product availability and the time when the order is confirmed.

  • When will I receive my order?

  • After you place an order, our manager will check availability and contact you for confirmation.
  • If the product is in stock, the order can usually be collected the same day or on the next business day, depending on the time the order was placed and the selected delivery method.
  • Pickup:
  • Chișinău, 56/1 Grigore Ureche Street.
  • The exact pickup time is agreed with the manager.

  • Can I pick up my order on another day?

  • Of course. Enter your preferred date in the “Message” field when placing the order.
  • Our manager will confirm whether pickup is possible on the selected day.

  • Can I pick up the product directly from the warehouse?

  • No. NANOTEH warehouses are used for storage and order preparation.
  • Orders can be collected through our store or delivered to you.
  • When purchasing, you receive the necessary product documents — warranty certificate, receipt and/or tax invoice.

  • How can I cancel an order?

  • If you have changed your mind and no longer want the product you ordered, let us know as soon as possible.
  • Phone: 079-207-287 or 022-207-287.
  • You can also contact us via Telegram, Viber, WhatsApp or SMS, or email us at [email protected].

  • How can I pay for my order?

  • Depending on the product and purchase method, different payment options are available, including:
  • cash;
  • bank card;
  • MIA;
  • Apple Pay;
  • Google Pay;
  • bank transfer;
  • PayPal;
  • credit or 0% installment plans.
  • Financing options are available for periods from 6 to 36 months.
  • Terms depend on the product value and the selected financing product. Current payment options are displayed during checkout or on the product page.

  • Can I pay in US dollars or euros?

  • Payment is made only in Moldovan lei (MDL).
  • If you have another currency, it must be exchanged into Moldovan lei before payment.

  • Can I purchase as a company?

  • Yes. NANOTEH works with both private customers (B2C) and companies (B2B).
  • When placing an order, indicate that the buyer is a legal entity and provide the company's details.
  • We will prepare the invoice and the necessary accounting documents.
  • Companies can also receive delivery throughout Moldova, warranty service and individual terms for regular customers.

  • What warranty do your products have?

  • NANOTEH products are covered by warranty in accordance with the conditions of the manufacturer and seller.
  • The warranty period is indicated on each product page and in the warranty documents.
  • Extended warranty periods are available for certain product categories.
  • The standard warranty period is generally 2 years, while certain product lines offer extended 3- or 5-year warranties.

  • What should I do if the product breaks down?

  • Contact NANOTEH.
  • Our service center:
  • Chisinev, 56/1 Grigore Ureche Street
  • Monday–Friday: 10:00–18:00
  • If the product is under warranty, we will arrange warranty service in accordance with the applicable warranty terms.
  • Keep the packaging, warranty certificate and purchase documents — they may be required when contacting the service center.

  • Do you repair equipment after the warranty expires?

  • We are not limited to warranty service only.
  • If the warranty has expired, contact us anyway. We will try to suggest a possible repair option or recommend a suitable service center.

  • Can I return or exchange a product?

  • Returns and exchanges are handled in accordance with the applicable legislation of the Republic of Moldova and the conditions established for the specific product.
  • Before purchasing, we recommend checking the product specifications and making sure that the selected model is suitable for your needs.
  • If you are unsure, ask us before purchasing. We will help you compare the available options and choose the right product.

  • Can the product differ from the photo on the website?

  • Sometimes — yes.
  • Manufacturers may change the appearance, color, configuration or design of a product without changing its model.
  • If a particular color, appearance or configuration is important to you, inform the manager before placing the order. We will additionally verify the information.

  • Why can product specifications on your website differ from the manufacturer's website?

  • Information in the NANOTEH catalog comes from several sources and is continuously updated.
  • If a particular specification, configuration or compatibility is important to you, we recommend informing the manager before purchasing — we will verify the current information.

  • Can I see the product before purchasing?

  • Yes, if the specific product is available for demonstration.
  • Most of our assortment is stored in warehouses and is not displayed.
  • If it is important for you to see a particular model before purchasing, let us know in advance — we will try to arrange a viewing.

  • How do I choose a computer?

  • First, determine what you need it for: work, home, accounting, programming, design, gaming or professional applications.
  • Then determine your budget and performance requirements.
  • At NANOTEH, you can choose a ready-made computer or NANOBUILD configuration, or build a computer yourself using the NANOBUILDER PC calculator.
  • If you are not sure what to choose, simply tell us what you plan to do on the computer. We will suggest suitable options.

  • Do you build computers?

  • Yes. At NANOTEH you can:
  • buy a NANOBUILD computer assembled by our engineers;
  • choose a computer according to your needs and budget;
  • build a computer from individual components;
  • order a custom configuration.
  • We check component compatibility and can help you choose the optimal configuration for your needs.

  • Do you install Windows?

  • Yes. We install licensed Windows purchased from us on computers and laptops.
  • Installation is available for an additional fee according to our current price list.

  • Still have questions?

  • Didn't find the answer? Call or write to us:
  • 079 207 287 or 022 207 287
  • [email protected]
  • We can help with products, prices, availability, compatibility, delivery and order processing.
  • Opening hours:
  • Monday–Friday: 10:00–18:00
  • Saturday–Sunday: Closed

  • NANOTEH — we help you choose the right technology, order it at a great price and receive it with an official warranty!